Owners, welcome to the family.

You take pride in your work and in the fact that you own the hardest-working van on the road. We take pride in creating the best ownership experience available. So to help, we’ve collected a few VanCARE resources to keep your work van and business running smoothly. If we can help in any other way, don’t hesitate to contact us.

Owners, welcome to the family.
vanCARE logo

Ensure your vehicle remains capable of excellent performance by servicing your van with our authorized Mercedes-Benz vans Service. Our certified technicians have the most up-to-date knowledge and technology so that we can provide you with the highest quality service in the industry.

Protect your van with a ServiceCARE Extended Limited Warranty.

Being prepared makes all the difference in your job, and in Mercedes-Benz Vans. From the capabilities of the Sprinter to the manoeuvrability of the Metris, our vans help you prepare for work like no other. Now this exclusive Extended Limited Warranty Program will help prepare you against unforeseen costs beyond your factory warranty to minimize downtime and maximize productivity.

  • Protection from unforeseen costs.
  • Roadside Assistance1,2 during the duration of the contract.
  • Honoured by authorized Mercedes-Benz dealers nationwide.

ServiceCARE Plans

Extended Limited Warranty (ELW).

More warranty. More certainty.

The Extended Limited Warranty product offers you greater coverage for mechanical, electrical and electronic components. It protects you against unforeseen repair costs and without any deductibles, you get the benefit of predictable and attractive conditions.

Service

Repair

Wear & Tear

Term*
5 years / 160,000 km
6 years / 200,000 km
7 years / 250,000 km

Maintenance (PPM).

Keeping your van in top shape.

Regular and accurate checking of the most important vehicle parts and functions ensures that your van continues to deliver outstanding performance and reliability. Maintenance prevents unnecessary repair costs and keeps downtime minimal.

Service

Repair

Wear & Tear

Term*
2 Services / 5 years
4 Services / 5 years
6 Services / 5 years

Complete.

The all-inclusive service package.

If you require comprehensive additional protection for your van, look no further than our Complete product. This package covers all workshop work, including wear and tear repairs. The vehicle is ready for action when you need it, and you keep costs safely under control.

Service

Repair

Wear & Tear

Term*
3 years / 100,000 km
4 years / 130,000 km
5 years / 160,000 km

*For detailed warranty coverage information, please visit https://www.mercedes-benz-vans.ca/en/owners for the vehicle manufacture warranty booklet.

Maintenance.

Mercedes-Benz service.

Mercedes-Benz service.

Maintaining your Mercedes-Benz shouldn’t slow you down. And with our Mercedes-Benz Service, it won’t. Wherever you turn, you’ll find certified commercial technicians, heavy-duty state-of-the-art commercial equipment, and low commercial labour rates. Also, you can trust that no matter which Mercedes-Benz location you call-on, we’ll help you get every ounce of power and efficiency out of your work van.

Mercedes-Benz genuine parts.

Mercedes-Benz genuine parts.

Successful van ownership not only involves the right people servicing your vehicle but the right parts as well. Mercedes-Benz Genuine Parts fit perfectly and are manufactured with the utmost quality to safeguard reliability, durability, and safety.

24-Hour roadside assistance.

24-Hour roadside assistance.

If you happen to experience an unexpected stop along the way, Mercedes-Benz 24-Hour Roadside Assistance is always available to get you moving again. Give us a call and authorized personnel will be dispatched to your location to provide services like flat tire replacement, dead battery jumpstart, or fuel delivery should you happen to run out. Contact 24-Hour Roadside Assistance at 1-800-387-0100.1,2

Collision repair service.

Collision repair service.

If you’re ever in a collision, qualified repair experts are on hand at Mercedes-Benz Approved Collision Centres. They’ll perform the repairs necessary to get your Mercedes-Benz van rolling again quickly. For more information, call the Customer Assistance Centre at 1-800-387-0100.

Extended service hours.

Extended service hours.

Select Mercedes-Benz services locations offer extended hours - so you can make an appointment that best fits your work schedule.

Loaner vehicle.

Loaner vehicle.

Should your van ever need service, Select Mercedes-Benz service locations provides a loaner vehicle to help with the workload while your van is serviced. Be sure to check availability when scheduling your appointment.2

Priority scheduling.

Priority scheduling.

Routine maintenance should never slow you down. That’s why Mercedes-Benz Service offers you priority scheduling. Our aim** is next-day repair appointments, and maintenance appointments within three days. Our commercial service specialists are ready to get you moving.

**Service Restrictions:

Every attempt will be made for priority scheduling. However, MBC and its dealer network may not be able to offer you priority scheduling each time due to a variety of circumstances. Priority scheduling is dependent on each dealership’s availability.

Warranty.

Standard limited warranty.

Breaking the standards.

We back our vans with one of the most comprehensive warranties in the business. And by following a routine maintenance schedule at our authorized Mercedes-Benz dealership, you can be sure your van has a long and productive career.

Sprinter & Metris.

  • BASIC LIMITED WARRANTY 3-YEAR / 60,000 KM
  • Basic coverage for 3 years or 60,000 kilometres, whichever comes first. Excludes normal maintenance and wear items.
  • POWERTRAIN WARRANTY 5-YEAR / 100,000 KM
  • Powertrain coverage for 5 years or 100,000 kilometres, whichever comes first.
  • SURFACE CORROSION WARRANTY 3-YEAR / 60,000 KM
  • Basic coverage for 3 years or 60,000 kilometres, whichever comes first. Excludes normal maintenance and wear items.
  • ROADSIDE ASSISTANCE 5-YEAR / 100,000 KM
  • Roadside Assistance is available 24 hours a day, virtually anywhere in Canada or the continental United States.

Sprinter Only.

  • DIESEL ENGINE LIMITED WARRANTY 5-YEAR / 160,000 KM
  • Coverage for Turbo Diesel engines for 5 years or 160,000 kilometres, whichever comes first.
  • EMISSIONS WARRANTY 5-YEAR / 160,000 KM
  • Emissions coverage for 5 years or 160,000 kilometres, whichever comes first.

Metris Only.

  • EMISSIONS WARRANTY 8-YEAR / 130,000 KM
  • Emissions coverage for 8 years or 130,000 kilometres, whichever comes first.

Accessories.

Built to your specs.

Built to your specs.

Equip your Mercedes-Benz Metris van or Sprinter to meet your business needs. Every component we offer has been designed to increase safety, comfort, and productivity. We can provide you with a full line of accessories, so you get the most out of every square inch of your van.

Accessories Brochure